User-centered task-oriented Web Sites

User-centered task-oriented Web Sites There are generally two types of web sites where visitors are to be informed and have fun, and where people come to do things. The second type of website usually provides some kind of interactive service, which could be anything from letting people upload images to give a form to contact technical support representatives. Whatever your site needs to be done, however, must ensure that it focuses on him. In other words, your website must be task-oriented. The big mistake that I would say that the loading of images on the site. Site that allows me to do is upload the images on the web, and then send the link to my friends so they can see my pictures. Quite simple, right? The site explains the concept, quite simply, has a FAQ on the types of images that can afford it, a little 'the company offering the service, offer to subscribe to a premium version of the service ... Well, this is great and all, but where can I upload my images? Of course, I just happened to miss the little "Upload Now! link at the bottom of the page. The chances are I'm not alone. I came to this site to perform a task, and the website is not easy for me - why are not all oriented tasks. Just as things should have worked? Well, actually, the first thing on the site should have been a propaganda very little about what he did - two maximum penalties - followed by a table that allows me to find a picture and a button "load". Why I am switching to a new page where I could do well here? Why do I say a load of stuff you do not need to know before you let me add a picture? Everything else is still there, but it is not the focus: the goal is to get the job done. Furthermore, in view of the course, this is a relatively simple example, but it is the point. Let's say I go to the web site technical support now. Come to think of this logic, why should I do? The chances are it is because I have a technical support issue that I want to help me with it! In this situation, do not want to read a page on their technical support is a leader and a great value - I just want to get through my problem. Photos of smiling models who seek to work in technical support are particularly likely to annoy me. How it should work this site? Ideally, it must first provide the phone number in the text large. Many people prefer the phone, particularly the elderly, and has just arrived to the scene to find the number. Then there must be a number of options like this: Welcome to technical support. What is the problem? Hard drive Keyboard Mouse CD Another thing every one of these options through links to another page, asking the next question to ask. This helps reduce potential problems immediately - is a lot better than sticking a "knowledge base" and let people search through them to solve their problems. These "expert systems" allows you to save a lot of time when it comes to support anything, if implemented correctly. A question of language, in many cases, changing your site to be more task-oriented is not really a question of redesign - it's all in the language. For example, I recently saw an e-mail here you're in: Sign in Register FAQ for this: Check your e-mail Get an e-mail About Writing "I check my email" is a hundred times better to write "log", since it coincides with what the user really needs to be done. Particularly complex for the site, it's nice to have a quick list of 'locked up in a coer. People may simply want to record for what they offer, without reading the website, or contact you, or maybe just let you know that the data has changed in some way. Whatever, it's a great courtesy to all the interactive elements of your site easily accessible and in a mixture with the information.